Help Center


  • What does “Reject Rate” mean and how is it calculated?

    The mechanism for a mining pool is that the pool continues to send out calculation tasks to miners and miners submit results to the pool. But sometimes when network delay happens, miners’ submissions during the period won’t be admitted by the pool as it has gone invalid. Reject rate is invalid submissions against the total.

  • What does “Luck” mean and how is it calculated? Why does “Luck” fluctuate so frequently?

    Luck=Mining Difficulty/Work Shares of A Pool. The less shares the pool contributes, the luckier it is. Luck is an important factor for mining and it fluctuates frequently. But in the long run, the average luck will be close to 100%.

  • What is Estimated Daily Yield?

    Estimated Daily Yield is calculate by network difficulty and PPS+ or PPLNS fee, at the same time, we offer a comparison with pure PPS, the formula is: ratio of PPS = Estimated Daily Yield / PPS Daily Yield.

  • When do you pay out my daily earnings?

    We pay out earnings at 10:00 AM every day (or before 6:00 PM on special occasions) with a minimum payment of 0.001 BTC. When you change your address, we will not hold your payouts.

  • Do you charge transaction fee for payouts?

    None commission charge for auto withdraw. Minimal withdrawal is 0.0001 BTC and we will charge another 0.0005 BTC for transaction fee.

  • What can I do if I can’t access port 3333?

    Please try port 443 or 25.

  • How to set mining difficulty for miners?

    Set password by “d=xxxxx” to fix the mining difficulty of a miner. Recommended difficulty=m (TH/s)*1000 (eg. for Antminer S9, m=12, d=12000).

  • How to monitor the pool’s hashrates?

    You can use Bitkan’s monitoring service with an API Key, which you can find in settings.

  • How to contact you for support?

    Please send emails to to contact us.

  • How to apply for an independent IP?

    Please contact for assistance.

  • How to install a server in my mining farm?

    Check out: mineragent

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