FAQ
  • When do you pay out my daily earnings? open/fold

    We pay out earnings at 10:00 AM every day (or before 6:00 PM on special occasions) with a minimum payment of 0.001 BTC. When you change your address, we will hold payouts for 3 days out of security concerns.

  • Do you charge transaction fee for payouts? open/fold

    None commission charge for payment.

  • What can I do if I can’t access port 3333? open/fold

    Please try port 443 or 25.

  • How to monitor the pool’s hashrates? open/fold

    You can use Bitkan’s monitoring service with an API Key, which you can find in settings.

  • How to contact you for support? open/fold

    Please send emails to [email protected] to contact us.

  • How to apply for an independent IP? open/fold

    Please contact [email protected] for assistance.

  • How to install a server in my mining farm? open/fold

    Please contact [email protected] for assistance.

  • How to become a distributor of your cloud mining contracts? open/fold

    Please contact [email protected] for details.